Enrollment Specialist

We are seeking a detail-oriented and customer-focused Enrollment Specialist to provide administrative support during the company's annual Open Enrollment period. This individual will assist employees with the enrollment process, review and process benefit elections, maintain accurate employee information, and respond to questions regarding enrollment requirements and deadlines.

The ideal candidate will be comfortable working in a high-volume, deadline-driven environment and have strong attention to detail, communication, and organizational skills. Previous experience with benefits, HR, enrollment, or employee support is preferred.

Key Responsibilities

• Provide administrative support throughout the company's annual Open Enrollment period.
• Assist employees with completing and submitting benefit enrollment and election forms.
• Answer employee questions regarding the enrollment process, required documentation, deadlines, and available resources.
• Review enrollment forms and supporting documentation for completeness and accuracy.
• Enter and update employee benefit elections and personal information in HRIS or benefits systems.
• Verify enrollment information and identify discrepancies or missing documentation.
• Follow up with employees regarding incomplete forms, missing information, or required corrections.
• Process benefit changes and updates in accordance with established procedures and enrollment deadlines.
• Maintain accurate electronic and physical records related to employee benefit elections.
• Assist with tracking enrollment activity and outstanding employee submissions.
• Provide timely and professional customer service to employees by phone, email, and in person.
• Escalate complex benefits questions or issues to the appropriate HR or Benefits team member.
• Maintain strict confidentiality when handling employee personal and benefits information.
• Prepare spreadsheets, reports, tracking logs, and other Open Enrollment documentation.
• Assist with data audits and quality-control reviews to ensure enrollment information is accurate.
• Meet established processing deadlines, productivity expectations, and accuracy standards.
• Provide additional administrative support to the HR/Benefits team as needed during the Open Enrollment period.

Qualifications:

• 1–2 years of experience in Human Resources, benefits administration, enrollment, customer service, data entry, or administrative support.
• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to manage a high volume of work while meeting strict deadlines.
• Comfortable handling confidential employee information.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to learn and navigate HRIS, benefits, and other computer systems.
• Strong problem-solving and follow-up skills.
• Familiarity with health, dental, vision, life insurance, FSA, HSA, or other employee benefit programs.
• Experience working with an HRIS or benefits enrollment platform.
• Previous experience assisting employees with benefit elections or changes.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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