Customer Service Representative

Our client in the nonprofit industry is seeking a Spanish-Speaking Customer Service Representative to join their team. This role is ideal for a compassionate, service-oriented professional who is passionate about supporting diverse communities and delivering excellent customer care. The Customer Service Representative will serve as a key point of contact for Spanish- and English-speaking individuals, providing information, resolving inquiries, and ensuring a positive experience with the organization.

Key Responsibilities:

• Provide exceptional customer service to Spanish- and English-speaking clients, donors, members, or community stakeholders
• Respond to inbound calls, emails, and other inquiries in a timely and professional manner
• Assist individuals with questions regarding programs, services, resources, and general support
• Accurately document interactions, updates, and service requests in internal systems
• Resolve routine issues and escalate more complex concerns as needed
• Maintain confidentiality and handle sensitive information with professionalism and discretion
• Support administrative and operational tasks as assigned
• Collaborate with internal departments to ensure timely follow-up and effective service delivery

Qualifications:

• Bilingual fluency in Spanish and English required, both written and verbal
• Previous customer service, call center, administrative support, or community-facing experience preferred
• Strong communication, interpersonal, and problem-solving skills
• Ability to work effectively in a fast-paced, mission-driven environment
• Proficiency with Microsoft Office and customer relationship management or data entry systems preferred
• High school diploma or equivalent required; additional education is a plus

Preferred Attributes:

• Experience working in the nonprofit, social services, healthcare, or community outreach sectors
• Empathetic, patient, and culturally sensitive approach to customer interactions
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize competing demands

Compensation

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