IT Support Technician (Onsite)

PDS Optical is a SDVOSB Service-Disabled Veteran-Owned Small Business that manufactures a very large number of eyeglasses each day. We have Optical Laboratories in Louisville, KY and Fort Lauderdale, FL and manage many optical stores across the US and Puerto Rico. We take great pride in our product and are especially thankful to produce eyeglasses for United States Veterans. PDS Optical is an Equal Opportunity employer who values everyone and is committed to EEO for all. We consider our employees to be our most valuable asset and would love for you to consider joining our team.

PDS Optical is seeking a dependable, customer-focused IT Support Technician to provide onsite technical support at our Florida manufacturing facility. This role is responsible for supporting employees with day-to-day technology needs, maintaining computer equipment, troubleshooting hardware and software issues, and ensuring reliable operation of IT systems throughout the facility.

This is an excellent opportunity for someone with strong technical aptitude who enjoys solving problems, working directly with users, and being part of a collaborative team. The pay range or this position is $25.00 - $32.00 hourly ($52,000 - $67,000 annually). This is an onsite position located in our Fort Lauderdale Optical Lab.

Essential Responsibilities

• Provide first-level technical support for desktop computers, laptops, printers, scanners, and mobile devices.
• Install, configure, and maintain Windows computers and peripheral equipment.
• Troubleshoot Microsoft 365, email, printing, networking, and software issues.
• Create and manage user accounts, passwords, and access permissions.
• Install software updates and perform routine computer maintenance.
• Support production workstations and office technology.
• Maintain inventory of computers and IT equipment.
• Document support requests and resolutions.
• Coordinate with outside IT vendors when necessary.
• Assist with IT projects and equipment deployments.
• Follow company cybersecurity and data security procedures.

Qualifications

• 2+ years of IT support experience preferred.
• Associate degree or technical certification preferred, but equivalent experience will be considered.
• Working knowledge of:
  • Windows 10/11
  • Microsoft 365
  • Active Directory (basic user administration)
  • Printers and scanners
  • Basic networking (TCP/IP, Wi-Fi, switches)
• Strong troubleshooting and customer service skills.
• Excellent communication and organizational skills.
• Ability to lift up to 40 pounds and move computer equipment as needed.

Preferred Qualifications

Experience supporting manufacturing or warehouse operations is a plus but not required.

• Familiarity with barcode scanners, label printers, or production equipment.
• Experience with Microsoft Intune or endpoint management.
• Basic knowledge of cybersecurity best practices.

Why Join PDS Optical?

• Stable, growing manufacturing company.
• Supportive team environment.
• Opportunity to expand your IT knowledge and responsibilities.
• Competitive pay and comprehensive benefits.

Proud to Support Those Who Served! We value the leadership, teamwork, and problem-solving skills that Veterans bring to the workplace. Veterans and military spouses are encouraged to apply.

PDS Optical is an Equal Opportunity and Drug Free Workplace Employer with Affirmative Action plans for Protected Veterans and Individuals with Disabilities as required under VEVRAA and Section 503, respectively.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender or sexual orientation, national origin, disability, or protected Veteran status.

Know Your Rights: Workplace discrimination is illegal

If you need an accommodation seeking employment with PDS Optical of assistance in applying for any of our open positions, please email shelm @pdsoptical.com or call 502-813-3318. Accommodations are made on a case-by-case basis.