Service Coordinator

If you thrive in a fast‑moving environment, enjoy problem‑solving, and love being the hub that keeps people and processes aligned, we’d love to meet you.

• Coordinate, schedule, and communicate service delivery for repairs and preventative maintenance visits.
  

• Assist the Regional Service Supervisor in ensuring 100% completion of contractual and quality service requirements.
  

• Verify that all contractual scope of work is completed and documented according to established SOPs.
  

• Order repair materials, parts, and related products; ensure technicians have required items on the day of service.
  

• Review and ensure accuracy of all paperwork and documentation submitted by service technicians.
  

• Maintain clear communication with customers, technicians, and internal teams regarding status updates, costs, and timelines.
  

• Provide administrative support to field service technicians via phone or in person.
  

• Generate service, parts, and installation quotes as directed.
  

• Monitor, resolve, and escalate customer complaints in alignment with EST’s quality standards.
  

• Maintain required reports, metrics, and cost controls to support regional performance monitoring.
  

• Understand EST products, equipment maintenance needs, and service requirements.
  

• Utilize current and emerging technologies to support scheduling, documentation, and communication workflows.
  

• Assist in developing and improving SOPs as needed.
  

• Strengthen customer relationships and enhance the overall customer experience.
  

• Escalate system‑level issues to the Regional Service Supervisor and provide supporting data.
  

• Monitor usage and maintenance of service department assets.
  

• Maintain all personally assigned company property (vehicle, computer, etc.).
  

• Train individuals or small groups on company equipment or processes as needed.
  

• Perform other directly related duties as assigned.
  

• Complete OSHA training and maintain required certifications.
  

Requirements

• Minimum 2 years of successful service coordination or service management experience, preferably in industrial or government environments.
  
  
• Associate or bachelor’s degree preferred; equivalent experience considered.
  
  
• Background or familiarity with mechanical, plumbing, electrical, or electronic systems is a plus.
  
  
• Ability to work independently and adapt quickly to changing priorities.
  
  
• Strong customer orientation and commitment to service excellence.
  
  
• Excellent communication, listening, and organizational skills; dependable, self‑motivated, and results‑driven.
  
  
• Fluent in English with strong verbal and written communication skills.
  
  
• Proficiency with Microsoft Office and strong computer skills.
  
  
• Valid driver’s license and excellent driving record.
  
  
• Ability to obtain and maintain military base passes and other access credentials.