Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patient account services. This long-term contract opportunity is ideal for someone with experience in medical billing, collections, and patient-facing customer service who can adapt to changing priorities. The person in this role will help patients understand account balances, payment options, and insurance-related matters while ensuring account activity is handled accurately and with attention to detail.

Responsibilities:
• Assist patients with billing questions, account balances, and payment arrangements in a detail-oriented and service-focused manner.
• Review patient accounts promptly to support timely resolution of outstanding balances and reduce aging receivables.
• Set up and monitor payment plans in accordance with established guidelines and follow up on missed or delinquent payments.
• Discuss financial obligations, benefit coverage details, and available payment options so patients can make informed decisions.
• Investigate account issues, including claim discrepancies, registration corrections, insurance updates, and guarantor changes.
• Handle special account situations such as bankruptcy documentation, deceased patient accounts, refund requests, and agency placements when appropriate.
• Collect payments accurately and document account activity to maintain complete and current records.
• Partner with scheduling, leadership, and team members to identify insurance network considerations, reimbursement concerns, and workflow improvements.

Qualifications:

• At least 2 years of experience in medical billing, collections, or healthcare customer service.
• Working knowledge of patient billing practices, account resolution, and payment processing.
• Familiarity with basic medical terminology and health insurance concepts.
• Experience supporting customers in a call center or high-volume inbound phone environment.
• Ability to explain financial information clearly and interact with patients in an empathetic and detail-oriented manner.
• Strong attention to detail when reviewing accounts, updating insurance information, and resolving discrepancies.
• Comfortable balancing multiple responsibilities and adjusting between service and collections-related tasks based on business needs.

Compensation

$21.85-$23.00 Hourly

About Us

TalentMatch^®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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