Patient Financial Counselor

Position Overview:

A leading behavioral health organization is seeking a compassionate and detail-oriented Financial Counselor to provide financial guidance and support to patients and families navigating mental health and substance use treatment services. This role serves as a liaison between patients, providers, and insurance companies to help clients understand treatment costs, insurance coverage, and available financial assistance programs.

Key Responsibilities:

• Verify insurance benefits, copays, deductibles, and out-of-pocket costs.

• Educate patients and families on treatment expenses and financial obligations.

• Assist with financial assistance applications and identify available funding resources.

• Coordinate with insurance carriers regarding authorizations, coverage verification, and billing issues.

• Maintain accurate documentation and ensure HIPAA compliance.

• Provide compassionate, customer-focused support during challenging situations.

Qualifications:

Qualifications:

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of healthcare financial counseling, patient access, billing, or related experience.
• Strong knowledge of insurance verification, benefits, and financial assistance programs.
• Excellent communication, customer service, and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Experience in patient financial services, financial counseling, or a closely related healthcare support function.
• Ability to communicate financial information to patients with professionalism, empathy, and clarity.
• Proficiency with online platforms and computer-based systems used for documentation and account review.
• Background in patient interaction roles that require strong customer service and problem-solving skills.
• Familiarity with patient intake processes, including collecting and verifying required information.
• Strong attention to detail and the ability to manage sensitive information accurately and confidentially.

Compensation

About Us

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