Benefits Customer Service Representative

Position Description

We are seeking a customer-focused professional to join a Benefits Administration team supporting members and employer groups with benefit-related inquiries. This role combines customer service, call center support, and administrative responsibilities while helping individuals navigate benefit plans, enrollment changes, account updates, and general benefit-related questions. The ideal candidate is a strong communicator who enjoys problem-solving, learning complex information, and delivering a high-quality customer experience in a fast-paced environment.

Key Responsibilities

• Respond to inbound customer inquiries regarding benefits, enrollment, coverage, and account updates.
• Assist customers with benefit-related questions, plan changes, and administrative requests.
• Research and resolve customer concerns while providing accurate and timely information.
• Document customer interactions and maintain accurate records within company systems.
• Navigate multiple platforms and CRM systems to access and update account information.
• Process benefit-related transactions and administrative requests.
• Deliver exceptional customer service while handling sensitive or complex conversations.
• Partner with team members to ensure service levels and customer satisfaction goals are met.
• Adapt to changing processes, systems, and business needs during peak enrollment periods.

Qualifications:

Qualifications

• Previous customer service, call center, member services, administrative support, healthcare support, or benefits administration experience preferred.
• Strong communication, active listening, and interpersonal skills.
• Ability to handle a high volume of calls while maintaining accuracy and professionalism.
• Strong problem-solving, critical-thinking, and decision-making abilities.
• Comfortable learning and explaining complex information to customers.
• Proficiency with Microsoft Office, Outlook, and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and navigate multiple systems simultaneously.
• Empathetic, adaptable, and customer-focused mindset.
• Reliable transportation for onsite training and hybrid work requirements.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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