Administrative Assistant

We are looking for an Administrative Assistant to provide dependable back-office support for service and sales operations in Billerica, Massachusetts. This Long-term Contract position is ideal for someone who is organized, comfortable working with business systems and Microsoft Office tools, and motivated to learn in a fast-paced environment. The person in this role will help keep customer requests, quotes, and service-related records moving efficiently while partnering closely with internal teams. Success in this position requires strong multitasking ability, attention to detail, and a collaborative approach.

Responsibilities:
• Coordinate follow-up activities for outstanding service estimates related to both depot and field work to help maintain timely customer communication.
• Support the preparation and processing of pricing documents for service work and sales requests, ensuring information is accurate and complete.
• Manage inbound electronic inquiries from customers and internal teams, routing or resolving requests in an organized and timely manner.
• Assist with return authorization transactions and help update records for items scheduled for shipment or pending return activity.
• Respond to customer questions regarding shipment tracking, delivery progress, and order status with clear and thorough communication.
• Review older quotes, consumable opportunities, and inactive return cases to update records and close items that are no longer active.
• Identify completed orders linked to existing quotations and update opportunity statuses accordingly within company systems.
• Provide day-to-day administrative support to the sales customer service team, including data entry, record maintenance, and general office coordination.

Qualifications:

• Experience in administrative support, office coordination, customer service, or a similar business support role.
• Ability to use Microsoft Office applications effectively, including Teams, Excel, Word, and PowerPoint.
• Comfortable learning new internal software platforms quickly and navigating multiple systems at once.
• Strong organizational skills with the ability to manage several tasks and shifting priorities throughout the day.
• Clear and detail-focused communication skills for handling customer inquiries and working with cross-functional teams.
• High attention to detail when entering data, updating records, and processing documentation.
• Self-motivated and adaptable, with a willingness to ask questions, learn new processes, and contribute as a team player.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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