IT Support

We are looking for a detail-oriented IT Support specialist to provide hands-on desktop and end-user support for a Financial Services environment in San Francisco, California. This contract position is ideal for someone with experience with Intune, Okta and Microsoft 365 administration who can independently manage device rollouts, user support, and core endpoint services. The role supports approximately 300 end users and requires on-site in office support.

Responsibilities:

• Administer and optimize Microsoft Intune and Jamf to support endpoint configuration, policy management, and device lifecycle activities.

• Lead workstation and mobile device deployments, including large-scale rollouts and ongoing provisioning efforts.

• Manage Microsoft 365 and Okta administration tasks across services such as Office 365, Azure-based tools, and AD and Mac environments.

• Deliver desktop support for end users by resolving hardware, software, access, and configuration issues in a timely manner.

• Maintain secure and reliable Windows-based and Mac user environments, including updates, troubleshooting, and performance support.

• Provide technical assistance in a primarily remote support model while participating in onsite coverage one day each week.

• Support an employee base of roughly 300 users with responsive service and clear communication.

• Contribute to general connectivity and infrastructure troubleshooting when networking issues impact end-user productivity.

Qualifications:

• Hands-on experience administering Microsoft Intune, including enterprise deployments, configuration, and rollout execution.

• Strong background with Mac and Microsoft 365 technologies, including Office 365, Active Directory, Azure, and endpoint administration.

• Proven ability to support Windows and Mac environments with a solid understanding of desktop systems and user support processes.

• Experience in desktop or technical support roles serving a mid-sized end-user population.

• Ability to work independently and manage support priorities in a remote-first environment with periodic onsite presence.

• Strong troubleshooting and problem-solving skills across hardware, software, and access-related issues.

• Exposure to networking concepts is helpful, though not required.

Compensation

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