Patient Billing Communication

We are seeking an experienced Patient Billing Communication Advocate to serve as a critical link between patients and the revenue cycle team. This role is responsible for providing clear, compassionate, and timely support to patients regarding billing questions, insurance coverage, payment options, and account resolution.

The ideal candidate will have a strong background in medical billing, exceptional communication skills, and a customer-focused approach to helping patients navigate complex healthcare financial matters. This position requires strong attention to detail and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for patients regarding billing inquiries, outstanding balances, and account resolution.
• Communicate with patients via phone and email to address billing concerns and payment questions.
• Review patient accounts for accuracy and explain charges, payments, denials, adjustments, and insurance activity.
• Educate patients on insurance benefits, co-pays, deductibles, and overall financial responsibility.
• Assist patients with payment plan arrangements and financial assistance applications when appropriate.
• Partner with internal teams, including insurance verification, coding, and collections, to resolve account issues and discrepancies.
• Accurately document all patient interactions and account activity while maintaining HIPAA compliance.
• Identify recurring billing challenges and provide recommendations for process improvement.
• Stay informed on payer requirements, billing regulations, and industry best practices.

Qualifications:

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum of 5 years of experience in medical billing, patient financial services, revenue cycle management, or financial clearance.
• Strong understanding of healthcare billing processes, insurance terminology, and reimbursement methodologies.
• Knowledge of patient privacy regulations and HIPAA requirements.
• Experience explaining EOBs, deductibles, co-insurance, denials, CPT codes, and ICD-10 coding concepts.
• Excellent verbal and written communication skills with a patient-first mindset.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.

Preferred Experience

• Experience with laboratory billing platforms such as Telcor, Xifin, or Quadax.
• Background in patient collections, financial counseling, or revenue cycle operations.
• Experience working with financial assistance programs and payment plan administration.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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