Test Center Administrator

We are looking for a dependable Test Center Administrator to support a detail-focused testing environment in Grand Rapids, Michigan. This Contract position is ideal for someone who enjoys helping customers, managing administrative tasks accurately, and maintaining an organized office setting. The right candidate will provide attentive service to test takers while handling scheduling, documentation, and daily operational support with care. This opportunity may also lead to longer-term employment for an individual who demonstrates strong performance and reliability.

Responsibilities:
• Welcome test candidates, explain check-in procedures, and provide a positive and attentive service experience throughout their visit.
• Monitor daily testing operations to help ensure policies, security standards, and site procedures are consistently followed.
• Enter candidate information, testing records, and other administrative details accurately into internal systems and files.
• Respond to customer questions promptly and work to resolve service-related concerns in a courteous and efficient manner.
• Coordinate appointment details, manage communications, and support scheduling activities using email and office software.
• Prepare testing materials, maintain orderly workspaces, and assist with routine office tasks that keep the center running smoothly.
• Use Microsoft Outlook, Word, and Excel to track information, organize documents, and support reporting needs.
• Assist with operational updates or process changes as needed while maintaining a smooth experience for customers and staff.

Qualifications:

• Prior experience in customer service, front desk support, or another client-facing administrative role.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to handle customer concerns professionally and deliver consistent service in a structured environment.
• Working knowledge of Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• Comfortable following established procedures, maintaining confidentiality, and supporting secure operations.
• Strong written and verbal communication skills with the ability to interact respectfully with diverse individuals.
• Dependable, organized, and able to manage multiple responsibilities during busy periods.

Compensation

$16.15-$18.70 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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