Customer Service Representative

We are looking for Customer Service Representative to support policyholders and customers in Greenville, South Carolina. This contract-to-permanent position is ideal for someone who enjoys delivering helpful service, managing high-volume communication, and keeping customer information accurate and organized. The person in this role will handle phone and email interactions, assist with requests and scheduling, and contribute to a high-quality service experience within the insurance industry.

Responsibilities:

• Respond to incoming customer calls, providing clear and courteous support for a variety of service needs.

• Make outbound calls when follow-up is needed to confirm details, provide updates, or assist with customer requests.

• Address questions promptly and guide customers through available services, next steps, and general account-related inquiries.

• Enter and update customer information, service details, and order-related records with a high level of accuracy.

• Manage email communication effectively, ensuring timely responses and proper documentation of customer interactions.

• Schedule appointments and coordinate service-related activities based on customer needs and business procedures.

• Use Microsoft Word and Excel to maintain records, track information, and support daily administrative tasks.

• Support operational changes and updated workflows as needed, including adjustments related to internal systems or service processes.

Qualifications:

• Previous experience in a customer service or call center environment is preferred.

• Ability to handle a high volume of inbound and outbound calls while maintaining accuracy and a courteous approach.

• Strong data entry skills with attention to detail and the ability to keep records organized.

• Experience composing clear and effective email correspondence and responding to customer inquiries effectively.

• Working knowledge of Microsoft Word and Microsoft Excel.

• Comfortable scheduling appointments, entering orders, and managing multiple tasks in a fast-paced setting.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.