Client Care Specialist

We are looking for a Contact Client Care Specialist to support a law firm client in the Austin Area. This role serves as a key point of contact for client communication, helping legal partners stay informed while navigating detailed case-related processes tied to healthcare lien resolution. The ideal candidate brings strong judgment, effective communication skills, and a service-focused mindset suited to a fast-moving legal environment.

Responsibilities:

• Serve as the primary internal contact for assigned law firm accounts, representing client concerns and elevating important matters to leadership when appropriate.

• Build a working knowledge of healthcare lien resolution procedures and translate complex updates into clear, client-friendly explanations.

• Manage a steady flow of detailed status requests from legal clients, providing timely and accurate responses.

• Organize and support client status meetings by scheduling sessions, preparing discussion materials, and tracking next steps afterward.

• Partner with business development and internal teams to deliver a high-touch service experience across client accounts.

• Identify potential service issues early, communicate proactively with clients, and escalate risks to senior leaders when needed.

• Contribute ideas that improve team workflows, service quality, and operational best practices based on recurring themes and lessons learned.

• Support senior team members with webinar coordination and other client-facing meeting preparations as requested.

Qualifications:

• At least 1 year of experience in account management, client service, or a similar relationship-focused role.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail and a consistent approach.
• Experience supporting detail-oriented clients, such as attorneys or other business stakeholders.
• Strong collaboration skills with the ability to work across departments and with teams in multiple locations.
• Confident verbal and written communication skills, including the ability to explain complex processes to audiences with varying levels of familiarity.
• Sound judgment, urgency, and a solution-oriented approach when addressing client concerns or internal issues.
• High level of personal accountability, initiative, and commitment to dependable client service.
• Bachelor's degree preferred, along with exposure to lien resolution, insurance adjusting, personal injury law, mass tort matters, or a related field.

Compensation

$28.50-$33.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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