Credit & Collections Specialist

We are looking for a Credit & Collections Specialist to join our team in White Plains, New York on a contract basis with the potential for a permanent position. This role supports the credit function by managing outstanding receivables, evaluating orders against established credit terms, and helping resolve payment-related issues efficiently. The ideal candidate is organized, confident communicating with customers and internal teams, and comfortable handling a fast-paced workload focused on collections and account support.

Responsibilities:

• Manage receivable accounts by conducting frequent outreach to customers to secure payment commitments and address overdue balances.

• Review incoming orders scheduled for prompt delivery and determine release status based on company credit policies and account standing.

• Investigate short payments, deductions, and disputed balances, then prepare and route supporting documentation to the appropriate internal teams.

• Partner with sales and management staff to communicate account concerns, escalate risks, and support timely resolution of collection matters.

• Provide cross-functional support within the department by stepping into related tasks as needed to maintain coverage and workflow continuity.

• Post and apply daily customer payments accurately when required, ensuring account records remain current.

• Process routine daily transactions and maintain proper documentation for financial activity.

• Respond to customer questions regarding account status, payment activity, and collection-related concerns with a high level of service.

Qualifications:

• Experience in commercial, consumer, or B2B collections with a strong understanding of credit and receivables practices.
• Ability to manage a high volume of collection calls while maintaining professionalism and strong customer service.
• Knowledge of credit approvals, credit limits, account balances, and aging reports.
• Proficiency in Microsoft Excel and Microsoft Outlook for tracking, communication, and reporting.
• Skill in researching deductions, payment discrepancies, and billing issues to support resolution.
• Strong communication skills with the ability to work effectively across customer service, sales, and management teams.
• Detail-oriented approach with the ability to prioritize tasks and adapt to changing departmental needs.

Compensation

$20.00-$28.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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