Customer Service Representative

We are looking for a Customer Service Representative to support customers from our San Francisco, California location in a Contract position. In this role, you will provide clear, timely assistance, help individuals complete required forms accurately, and create a positive experience that feels helpful rather than hurried. The ideal candidate is dependable during scheduled hours, responsive to feedback, and confident handling a steady flow of customer inquiries across phone-based channels.

Responsibilities:
• Handle incoming customer calls professionally, offering clear guidance and thoughtful support throughout each interaction.
• Place outbound calls as needed to follow up on open matters, gather missing information, and help move requests toward completion.
• Assist customers with form completion and order-related questions, ensuring details are accurate and responses are thorough on the first submission.
• Monitor assigned applications and take timely action to reduce delays, unresolved items, and pending follow-ups.
• Maintain consistent on-queue availability during scheduled working hours and support service levels through reliable attendance.
• Document customer interactions carefully and update records so that account details and next steps are captured correctly.
• Apply coaching and feedback to improve call quality, accuracy, and overall customer service performance.

Qualifications:

• Previous experience in a call center or customer-facing support role.
• Ability to manage inbound and outbound calls with professionalism and efficiency.
• Strong customer service skills with a focus on patience, clarity, and problem solving.
• Experience with order entry or similar data-input responsibilities requiring attention to detail.
• Ability to explain processes clearly and help customers complete forms accurately.
• Dependable attendance and the ability to remain engaged in a queue-based environment during scheduled hours.
• Receptive attitude toward coaching, performance feedback, and continuous improvement.

Compensation

$22.00-$24.00 Hourly

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.