Customer Service Representative

We are looking for a Customer Service Representative for a contract to permanent opportunity in Charleston, SC. This position ideal for someone who communicates with confidence, stays organized in a fast-paced setting, and delivers a high level of support over the phone. The person in this role will handle incoming customer inquiries, coordinate service-related communication, and help create a positive experience for every caller.

Responsibilities:

• Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner.

• Coordinate scheduling and dispatch communication to support field service operations and keep appointments running smoothly.

• Provide accurate information to customers while maintaining a calm, detail-oriented presence during every interaction.

• Manage a multi-line phone system efficiently and route calls to the appropriate team members without delay.

• Document customer conversations, service requests, and follow-up details clearly within company systems.

• Support customers with service inquiries by gathering details and directing requests appropriately.

• Help maintain daily workflow by prioritizing calls, tracking open items, and ensuring timely communication.

Qualifications:

• Ability to answer high-volume inbound calls with professionalism and strong phone etiquette.

• Comfortable working with a multi-line switchboard or comparable phone system.

• Strong communication skills and a customer-focused approach.

• Experience coordinating dispatch activity or supporting service scheduling is preferred.

• Familiarity with service environments is helpful but not required.

• Basic computer proficiency and the ability to learn service-related software quickly.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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