Commercial Services Business Manager

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking fora Commercial Services Business Manager who wants to continue to learn in order to allow our company to grow.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: As an employer, we promise to provide you with a purpose-driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

The Commercial Services Business Manager serves as a trusted strategic partner and primary executive support resource to the Chief Commercial Officer. This role combines executive administration, project management, business operations, and strategic execution to drive commercial priorities, support business growth, and enhance organizational effectiveness. The Commercial Services Business Manager plays a critical role in managing executive operations, coordinating key initiatives, facilitating cross-functional collaboration, and ensuring the successful execution of the Commercial organization's goals and objectives. This position will be based in Fort Myers, FL.

Core Responsibilities:

• Serve as a strategic liaison between employees, the Commercial Leadership Team, and the Chief Commercial Officer to drive alignment, communication, and execution of commercial priorities and business objectives
• Manage the CCO's complex calendar, travel, communications, and executive priorities to maximize efficiency and ensure focus on key business initiatives
• Serve as the primary point of contact for the Office of the CCO, managing communications, coordinating requests, and handling sensitive and confidential information with professionalism and discretion
• Coordinate leadership meetings, business reviews, strategic planning sessions, customer engagements, and key company events, ensuring meetings are planned, organized and effective
• Develop and prepare executive communications, and briefing documents for internal and external stakeholders; inclusive of customer engagement and community events
• Support the CCO and Commercial Leadership Team by anticipating needs, coordinating activities, preparing recommendations and materials, and assisting with the execution of key business decisions and priorities
• Track strategic initiatives, leadership commitments, key deliverables, and organizational priorities to ensure accountability, alignment, and successful execution across the Commercial organization
• Foster strong cross-functional partnerships across Sales, Marketing, Customer Success, Finance, Operations, and Corporate functions to enhance collaboration, remove barriers, and drive business results
• Lead the planning, coordination, and execution of major commercial events and programs, including President's Club, customer-facing events, leadership summits, recognition programs, and onboarding initiatives
• Identify and recommend organizational, operational, and strategic improvements that enhance commercial performance, strengthen customer relationships, and support sustainable business growth

Education and Experience

• Bachelor’s degree in Marketing, Business, or related scientific field; Master’s degree a plus
• 3+ years in business or operations administrative support with strong analytical and digital capabilities
• Proven track record of leadership through influence
• Strong project management experience with exceptional organizational skills
• Success in operational coordination
• In addition to tangible skills such as computer, data, and tools literacy, work experience, and organizational skills, this position needs intangible qualities such as values, loyalty, and good instincts
• Resourcefulness with the ability to anticipate what is needed by constantly looking ahead, and with great foresight
• Must know when and how to take appropriate action and prioritize competing priorities
• Strong ability to anticipate, recognize and meet others’ needs to achieve common goals
• Persistent and diligent follow-up
• Excellent communication skills
• High level of integrity/confidentiality

Travel: Ability to travel up to 25%. Overnight travel will be required.

The Commercial Services Business Manager serves as a trusted strategic partner and primary executive support resource to the Chief Commercial Officer. This role combines executive administration, project management, business operations, and strategic execution to drive commercial priorities, support business growth, and enhance organizational effectiveness. The Commercial Services Business Manager plays a critical role in managing executive operations, coordinating key initiatives, facilitating cross-functional collaboration, and ensuring the successful execution of the Commercial organization's goals and objectives.

This position will be based in Fort Myers.

Core Responsibilities:

• Serve as a strategic liaison between employees, the Commercial Leadership Team, and the Chief Commercial Officer to drive alignment, communication, and execution of commercial priorities and business objectives
• Manage the CCO's complex calendar, travel, communications, and executive priorities to maximize efficiency and ensure focus on key business initiatives
• Serve as the primary point of contact for the Office of the CCO, managing communications, coordinating requests, and handling sensitive and confidential information with professionalism and discretion
• Coordinate leadership meetings, business reviews, strategic planning sessions, customer engagements, and key company events, ensuring meetings are planned, organized and effective
• Develop and prepare executive communications, and briefing documents for internal and external stakeholders; inclusive of customer engagement and community events
• Support the CCO and Commercial Leadership Team by anticipating needs, coordinating activities, preparing recommendations and materials, and assisting with the execution of key business decisions and priorities
• Track strategic initiatives, leadership commitments, key deliverables, and organizational
  

Equal employment opportunity, including veterans and individuals with disabilities.

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