Impulse Consultant - Technology SME

We are looking for a skilled, detail-oriented technology specialist to support users, optimize application performance, and help deliver a reliable digital workplace experience in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical knowledge with a service-oriented approach and can work across both business and technology teams. The role focuses on training, application setup, device connectivity, and day-to-day technical problem solving while promoting efficient, user-friendly solutions.

Responsibilities:
• Lead end-user learning initiatives by conducting training sessions and producing clear support materials for workplace technologies and business applications.
• Set up, adjust, and maintain business applications for different teams to ensure consistent functionality and alignment with operational needs.
• Support the integration and readiness of laptops, mobile devices, peripherals, and related equipment used throughout the organization.
• Investigate and resolve issues involving hardware, software, and application settings to minimize disruptions and improve user productivity.
• Work closely with technical teams and business partners to assist with application launches, upgrades, and broader technology deployment efforts.
• Provide responsive user support and practical guidance on digital tools, workflows, and effective technology usage.
• Keep configuration details, support procedures, and technical reference materials organized and up to date.
• Recommend enhancements that streamline processes and create a better overall experience for end users.

Qualifications:

• At least 3 years of experience in IT support, application administration, or a comparable technical role.
• Proven ability to deliver technical instruction and develop user-facing training documentation.
• Hands-on knowledge of endpoint setup, device connectivity, and support for workplace hardware.
• Experience configuring, administering, and supporting business software applications.
• Strong troubleshooting skills with the ability to communicate clearly and provide high-quality customer support.
• Ability to balance multiple tasks and collaborate effectively with both technical specialists and business stakeholders.
• Familiarity with Microsoft 365, Windows-based environments, and ticketing platforms such as ServiceNow is preferred.
• Exposure to technology implementations, application upgrades, or migration-related support activities is a plus.

Compensation

Based on experience

About Us

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