Customer Care Social Media Specialist

We are looking for a Customer Care Social Media Specialist to join a wholesale distribution organization. This hybrid opportunity offers a Long-term Contract assignment with a schedule that allows some flexibility, combining four days onsite with one remote workday each week. The person in this role will support customer-facing and administrative activities that help maintain service quality, coordinate internal operations, and protect the company’s brand experience.

Responsibilities:

• Organize and support recurring meetings for leadership and cross-functional groups by handling scheduling, meeting materials, communications, and follow-up documentation.

• Maintain customer service and satisfaction records with accuracy, updating databases and coordinating with internal teams and external partners as needed.

• Respond to customer-related issues by tracking concerns, assisting with resolution activities, and preparing correspondence for agencies or other outside parties.

• Process service-related administrative tasks such as fulfillment requests, documentation updates, and other operational support tied to customer care programs.

• Help manage office coordination needs, including supply monitoring, workspace organization, and onboarding preparation for incoming team members.

• Provide calendar support and assist with travel planning and conference call arrangements for stakeholders when required.

• Handle sensitive situations with sound judgment and professionalism, especially when matters may affect customer relationships or public perception.

• Contribute to special projects and offer flexible support during occasional evening or weekend business needs.

Qualifications:

• Prior experience in administrative support, customer service, or a related business support role.
• Strong working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to manage multiple priorities, stay organized, and meet deadlines with limited supervision.
• Excellent written and verbal communication skills, with the ability to interact professionally across teams and with external contacts.
• Demonstrated discretion when working with confidential information or delicate customer matters.
• Experience coordinating calendars, arranging travel, and supporting meetings or conference calls.
• Familiarity with document handling related to export and import processes is beneficial.
• Bilingual communication skills are a plus.

Compensation

$23.75-$27.50 Hourly

About Us

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