Customer Service Representative

We are looking for a Customer Service Representative to join a team in Dayton, Ohio in a contract-to-permanent capacity. This position supports document-based customer service operations by reviewing benefit-related paperwork, confirming accuracy, and helping ensure members and dependents are handled according to established guidelines. The ideal candidate is detail-oriented, comfortable working with forms and reports, and able to provide dependable support in a fast-paced service environment.

Responsibilities:

• Review incoming benefit and eligibility documents, confirm completeness, and process them according to established procedures.

• Prepare and distribute outbound correspondence related to coverage updates, status changes, and required member documentation.

• Examine insurance contracts and plan materials to determine coverage details and eligibility status.

• Validate spousal fee information and forward accurate records for downstream processing.

• Generate and monitor internal and vendor reports to support daily service operations and follow-up activities.

• Maintain and update termination-related records to keep account information current.

• Support inbound and outbound customer service activity, including handling questions related to forms, enrollment, and account updates.

• Perform additional administrative and service tasks as needed to support team goals and workload demands.

For immediate consideration, call 937.224.8326.

Qualifications:

• Experience in customer service, preferably in a call center or high-volume service environment.
• Ability to manage order entry, document handling, and data review with strong attention to detail.
• Comfortable answering inbound calls and making outbound calls as part of routine customer support.
• Strong written and verbal communication skills with the ability to explain processes clearly and professionally.
• Ability to interpret policy information, follow defined procedures, and make accurate eligibility-related decisions.
• Proficiency with basic computer systems and the ability to work across reports, forms, and service platforms.
• Strong organizational skills and the ability to prioritize multiple tasks in a deadline-driven setting.

Compensation

$16.15-$18.70 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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