Billing Clerk

We are looking for a detail-oriented Billing Clerk to support utility billing operations in Arizona. This long-term contract position is ideal for someone who can provide clear, helpful assistance to customers while handling billing-related inquiries with accuracy and efficiency. The person in this role will help address a growing volume of account questions, explain charges and statements, and contribute to a smooth customer billing experience.

Responsibilities:
• Respond to customer inquiries regarding utility billing statements and account activity in a timely and courteous manner.
• Walk customers through charges, balances, and statement details so they clearly understand their bills.
• Assist individuals with available payment options, billing procedures, and related account questions.
• Provide day-to-day support for utility billing issues and help resolve routine concerns accurately.
• Help manage increased service demand by supporting front-line billing operations and customer communication.
• Work within the billing platform to review account information, update records, and process billing-related tasks.
• Support billing activities tied to utility accounts as well as other integrated bill types, including leases and housing loans.
• Partner with the existing billing team member to maintain service levels and reduce delays in responding to customers.

Qualifications:

• At least 2 years of experience in billing, accounts receivable, or a related administrative support role.
• Working knowledge of billing functions, billing statements, and collection-related processes.
• Experience using computerized billing systems to review accounts and complete transactions accurately.
• Strong customer service skills with the ability to explain billing information in a clear and detail-focused manner.
• Good attention to detail and accuracy when handling account data, charges, and payment information.
• Comfortable managing multiple inquiries and priorities in a fast-paced office environment.
• Proficiency with standard computer applications and data entry tasks.
• Effective verbal and written communication skills.

Compensation

$23.75-$27.50 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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