Accounting Clerk
The Customer Support Manager will lead and oversee both customer support and field service teams, ensuring a high standard of technical service and customer experience. This role is focused on driving team performance, improving support processes, and delivering responsive, solutions-oriented service to customers. The ideal candidate brings strong leadership experience, a proactive problem-solving mindset, and excellent communication and organizational skills.
Key Responsibilities
- Lead and support customer support and field service teams
- Oversee daily operations and team performance
- Train, coach, and develop team members
- Monitor customer feedback and identify improvements
- Coordinate field service scheduling and logistics
- Ensure compliance with site and travel requirements
- Partner with internal teams to support customer needs
- Improve processes to drive efficiency and satisfaction
- Manage CRM activity and reporting
- Resolve customer issues, including warranty support
- Maintain accurate service documentation
- Oversee third-party service support as needed
- Support annual and long-term planning
Qualifications:
Qualifications
- 3–5 years of leadership experience in customer-facing technical support
- Experience in technical service, field service, or similar environments
- Strong leadership, communication, and organizational skills
- Experience improving team performance and customer satisfaction
- Ability to coach and develop team members
- Strong problem-solving and decision-making skills
- Able to analyze data and identify trends
- Self-motivated and adaptable in a fast-paced environment
- Comfortable driving change and managing priorities
- Proficient in Microsoft Office; CRM experience (Salesforce a plus)
Compensation
$80,000.00-$90,000.00 YearlyAbout Us
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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