HR Support Specialist

We are seeking an HR Analyst to support employees and managers by providing timely, professional assistance with HR-related inquiries, with a strong focus on compensation and HR systems. This role will play an important part in supporting a new ERP implementation by helping users navigate the system, resolving issues, and ensuring data accuracy. The HR Analyst will work closely with HR, Payroll, HRIS, and IT teams to support day-to-day help desk operations and contribute to a positive employee experience.

Position Summary

The HR Help Desk / Compensation Specialist is a key resource for employees and managers, providing prompt and professional support for HR-related questions, with a focus on compensation and HR systems. This role is instrumental in supporting the transition to a new ERP platform by helping users navigate the system, addressing issues, and maintaining accurate data. The position collaborates closely with HR, Payroll, HRIS, and IT teams to support implementation efforts, maintain effective help desk operations, and promote a positive employee experience.

Key Responsibilities

HR Help Desk Support

• Act as the main point of contact for employee and manager HR inquiries through the ticketing system, email, and phone
• Respond to and resolve questions related to HR policies, payroll, benefits, and compensation
• Troubleshoot ERP-related issues and escalate more complex concerns when appropriate
• Track, document, and monitor inquiries to ensure timely resolution and identify recurring trends

ERP Transition Support

• Assist employees with navigating and using the new ERP system
• Support data validation and issue resolution during system implementation
• Partner with HRIS, IT, and project teams to address system-related concerns
• Help create FAQs, job aids, and training materials for end users

Compensation Support

• Provide guidance on compensation processes, including salary changes, job classifications, and pay structures
• Process compensation-related transactions in the ERP system, such as pay adjustments, promotions, and bonus entries
• Maintain data accuracy and ensure compliance with internal policies and applicable regulations
• Support compensation activities including merit increases, bonuses, and market adjustments

Qualifications:

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience
• 2–5 years of experience in HR support, HR operations, or compensation
• Experience working with ERP or HRIS platforms such as Workday, SAP, or Oracle preferred
• Strong problem-solving and customer service skills
• Excellent written and verbal communication abilities

Compensation

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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