Collections Specialist

We are looking for a dependable Collections Specialist to support accounts receivable activities for a Contract position based in Palm Beach Gardens, Florida. In this role, you will take ownership of customer accounts, communicate directly with clients regarding outstanding balances, and help improve cash flow through timely follow-up and issue resolution. The ideal candidate brings a detail-oriented approach to collections conversations, strong organization, and the ability to work effectively in a fast-paced, performance-driven environment.

Responsibilities:
• Oversee a designated group of customer accounts and drive timely collection efforts to reduce outstanding receivables.
• Conduct consistent outbound outreach to customers regarding overdue invoices, payment commitments, and unresolved account balances.
• Investigate billing discrepancies, deductions, short payments, and disputed charges to support prompt resolution.
• Maintain detailed and accurate records of collection activity, customer communication, and account updates in internal systems.
• Review aging reports regularly and determine collection priorities based on risk, balance status, and payment history.
• Partner with sales, customer service, and other internal teams to remove barriers to payment and address account concerns.
• Identify accounts that present elevated credit risk and escalate issues when additional review or action is needed.
• Evaluate orders with credit holds and provide informed recommendations based on account standing and payment behavior.
• Contribute to department performance targets related to call volume, recovery results, and reduction of past-due balances.
• Assist with process improvements and additional finance-related projects as business needs arise.

Qualifications:

• High school diploma or equivalent required.
• At least 3 years of experience in collections or accounts receivable work.
• Minimum of 2 years of experience in a call center or high-volume phone-based environment.
• Strong verbal and written communication skills with the ability to handle sensitive payment discussions professionally.
• Demonstrated customer service skills and the ability to build productive relationships while maintaining collection objectives.
• Solid analytical and problem-solving abilities for researching account issues and resolving payment obstacles.
• Proficiency with Microsoft Office applications.
• Experience with commercial B2B collections, Oracle Cloud, metric-driven environments, an associate degree, or French language skills is preferred.

Compensation

$25.12-$29.08 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.