Inside Sales Specialist

We are looking for an Inside Sales Specialist to support health insurance sales efforts for a contract opportunity based in Minnesota. This position focuses on engaging prospective members, answering coverage-related questions, and guiding individuals through plan options with professionalism and accuracy. The ideal candidate brings strong communication skills, sales confidence, and a service-oriented approach in a fast-paced contact center environment.

Responsibilities:

• Engage with prospective and existing customers through inbound and outbound calls to discuss health plan offerings and support enrollment-related conversations.

• Explain Medicare and health insurance products clearly, helping individuals understand benefits, coverage details, and available options.

• Maintain accurate records of customer interactions, sales activities, and follow-up actions within internal systems and content management tools.

• Track individual performance metrics and contribute to reporting by documenting outcomes, activity levels, and key sales results.

• Provide sales support by following compliance guidelines, completing required documentation, and ensuring information is handled accurately.

• Build and manage prospect pipelines through outreach, lead follow-up, and ongoing communication with potential members.

• Participate in training sessions and apply updated product knowledge, regulatory information, and process expectations to daily work.

• Collaborate with team members and leadership to improve customer experience, support staffing needs, and contribute to program goals.

Qualifications:

• Previous experience in inside sales, sales support, or a customer-facing contact center role.

• Working knowledge of Medicare, health insurance, or health plan products.

• Strong verbal and written communication skills with the ability to explain complex information clearly.

• Have an active health insurance license

• Ability to document interactions thoroughly and work within internet-based systems or CMS platforms.

• Familiarity with performance metrics, reporting expectations, and goal-driven environments.

• Understanding of compliance-related responsibilities in a regulated industry.

• Proven ability to learn quickly through training and apply new information effectively in customer conversations.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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