Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness.

Responsibilities:

• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.

• Organize and facilitate instructor-led learning sessions.

• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.

• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.

• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.

• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.

• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.

• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.

Qualifications:

• Bachelor’s degree in a technical, engineering, or related discipline, or equivalent practical experience in a similar environment.
• At least 3 years of experience providing technical support for equipment or products within a manufacturing-related setting.
• Demonstrated understanding of equipment functionality, system components, and structured troubleshooting methods.
• Ability to lead training sessions and present technical concepts clearly to varied audiences.
• Experience working in customer service or call center environments with a focus on high-quality support.
• Strong written and verbal communication skills, including clear and accurate email correspondence and phone-based customer interaction.
• Familiarity with parts coordination, inventory support, or related operational processes is preferred.
• Ability to travel as needed to conduct field-based training and support activities.

Compensation

$35.63-$41.25 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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