Customer Service Representative

We are looking for a Customer Service Representative to join a growing organization in Cincinnati, Ohio. This contract opportunity is ideal for someone who enjoys helping customers, managing communication with professionalism, and creating a smooth experience from initial inquiry through resolution. In this role, you will serve as a key point of contact for order-related questions and service concerns while partnering with internal teams, vendors, and carriers to keep customers informed and satisfied.

Responsibilities:

• Respond to customer phone calls and email inquiries regarding order updates, product concerns, and general service questions in a timely manner.

• Guide customers through issue resolution by documenting concerns accurately and routing more complex matters for appropriate follow-up.

• Maintain proactive communication with customers so they remain informed about the status and progress of their orders or service requests.

• Coordinate with vendors, manufacturers, and shipping partners to identify practical solutions that support a positive customer outcome.

• Confirm that agreed-upon resolutions have been completed by following up with both external partners and customers.

• Support the sales function by helping set clear expectations and reinforcing a high-quality customer experience.

• Handle service-related problems with empathy, sound judgment, and a focus on efficient resolution.

• Contribute to additional assignments and operational projects as needed by the team.

Qualifications:

• High school diploma required.
• At least 2 years of experience in a call center or high-volume customer support environment.
• Strong verbal and written communication skills with the ability to interact professionally across multiple channels.
• Demonstrated commitment to delivering a positive and customer-focused service experience.
• Excellent organizational skills and the ability to manage multiple priorities effectively.
• Strong attention to detail when tracking issues and confirming completed resolutions.
• Solid problem-solving and decision-making abilities.
• Basic math skills and working knowledge of Microsoft Word and Excel.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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