Customer Experience Specialist

We are looking for a Customer Experience Specialist to join our team on a Contract basis. This role is ideal for someone who enjoys creating a welcoming front-office experience while keeping administrative and customer support tasks organized and on schedule. You will serve as a key point of contact for visitors and internal teams, helping daily office activities run smoothly through strong communication, attention to detail, and dependable follow-through.

Hours are Mon 11-4, Wed 11-4, Friday 10-3

Responsibilities:

• Welcome guests, clients, and service providers in a courteous and attentive manner, ensuring a positive first impression of the office.

• Manage incoming mail and package deliveries, routing items accurately to the appropriate recipients.

• Prepare and coordinate outbound shipments, including packaging materials and shipment documentation as needed.

• Keep digital and physical records well organized so information can be accessed quickly and accurately.

• Provide day-to-day administrative support to the Customer Service team, helping with scheduling, correspondence, and related office tasks.

• Enter, update, and verify data in company systems with a high degree of accuracy and confidentiality.

• Handle clerical assignments such as document preparation, filing, and inbox support to maintain efficient workflows.

• Assist with general office coordination and other operational duties based on business needs.

Qualifications:

• High school diploma or equivalent is required.
• At least 1 year of experience in an administrative, front desk, receptionist, or customer-facing support role is preferred.
• Strong verbal and written communication skills with the ability to interact effectively with visitors, customers, and coworkers.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Careful attention to detail and accuracy in data entry, recordkeeping, and routine administrative work.
• Detail-oriented, approachable, and service-oriented mindset.
• Experience with customer service activities such as email correspondence, call handling, or resolving basic customer concerns is a plus.

Compensation

$22.80-$26.40 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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