Customer Service Representative

We are looking for a Customer Service Representative to support vendor and client account activities from Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, manages a high volume of calls with confidence, and keeps records accurate and up to date. The person in this role will help guide customers through payment-related questions and registration steps while ensuring account details are properly documented and resolved in a timely manner.

Responsibilities:
• Place a large number of outbound calls each day to vendors and clients to confirm account details and payment information.
• Walk customers through available payment methods, enrollment steps, and account setup expectations in a clear and thorough way.
• Enter new data and revise existing records within internal databases to keep account information complete and accurate.
• Record conversations, changes made to accounts, and planned follow-up actions with strong attention to detail.
• Reconnect with vendors and clients to obtain missing documents, incomplete registration details, or other outstanding setup items.
• Examine account information for inconsistencies, research issues, and contact customers to correct discrepancies.
• Work closely with internal teams to support timely handling of account concerns and processing needs.
• Achieve daily performance targets related to call activity, service quality, productivity, and customer experience.

Qualifications:

• Prior experience in customer service, call center support, or a similar client-facing role.
• Ability to handle both outbound and inbound calls in a fast-paced environment.
• Strong data entry and order entry skills with a high level of accuracy.
• Clear verbal and written communication skills when speaking with vendors, clients, and internal teams.
• Comfortable explaining processes, payment options, and account requirements to a wide range of customers.
• Strong problem-solving ability to investigate account issues and resolve discrepancies efficiently.
• Proficiency with computer systems and databases used for account updates and interaction tracking.

Compensation

$19.95-$23.10 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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