IT Support

We are looking for an IT Support specialist to join a contract assignment, delivering attentive technical assistance in a user-focused environment. This role supports employees during a Microsoft 365 deployment, helping ensure issues are resolved quickly and effectively while maintaining a positive experience for staff at every level. The ideal candidate brings strong desktop support knowledge, confidence with remote and onsite troubleshooting, and a service-oriented approach to day-to-day technical needs.

Responsibilities:
• Deliver high-touch technical assistance to end users during the Microsoft 365 rollout, ensuring a smooth and well-supported experience.
• Respond to support requests, diagnose technical problems, and provide timely resolution through remote tools or onsite visits when required.
• Troubleshoot issues involving Microsoft 365 applications and guide users through effective solutions.
• Install, remove, and configure software while resolving application-related problems across desktop environments.
• Follow documented support procedures carefully and maintain accurate records of troubleshooting steps and outcomes.
• Route advanced or unresolved incidents to internal IT teams when additional expertise or escalation is needed.
• Provide attentive support to employees across the organization, including senior leaders and executive-level users.
• Assist with desktop hardware and workstation-related issues in Windows 10 environments, including imaging-related support tasks.

Qualifications:

• Previous experience in desktop support, help desk, or a similar technical support role.
• Practical hands-on knowledge of Microsoft 365 or Office 365 in an end-user support setting.
• Strong troubleshooting ability for both remote assistance and in-person desktop support.
• Familiarity with PC workstations, desktop hardware, and Windows 10 support.
• Experience using ticketing systems to track, update, and resolve support requests.
• Understanding of software installation, removal, and technical documentation practices.
• Working knowledge of Active Directory and desktop imaging processes.
• Reliable transportation to provide onsite support when needed.

Compensation

$20.90-$24.20 Hourly

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