Call Center Specialist

We are looking for a Call Center Specialist to support customer communication operations for a transport organization in Honolulu, Hawaii. This Long-term Contract position is ideal for someone who enjoys delivering responsive service, handling high-volume inbound inquiries, and keeping daily office activities organized. The role also includes coordinating with vendors and contributing to outreach and marketing-related efforts while maintaining a detail-oriented customer experience. To apply for this role, please call us at 808-531-0800.

Responsibilities:

• Respond to incoming customer calls promptly and provide accurate, courteous assistance related to services, requests, and general inquiries.

• Document interactions clearly in customer service systems and maintain organized records to support efficient follow-up.

• Place outbound calls when needed to confirm information, resolve open issues, or communicate service-related updates.

• Support marketing and outreach initiatives by helping coordinate campaign-related tasks and tracking communications.

• Communicate with external vendors to relay information, confirm details, and help ensure timely completion of assigned activities.

• Perform routine administrative work such as data entry, file maintenance, email correspondence, and preparation of basic reports using Microsoft Office tools.

• Escalate complex customer concerns to the appropriate team members and follow through to help achieve resolution.

• Maintain accuracy while managing multiple priorities in a fast-paced call center environment.

Qualifications:

• At least 2 years of experience in a call center, customer service, or similar support role.
• Hands-on experience handling inbound calls, with the ability to manage outbound calls as needed.
• Proficiency with customer service software and standard office applications, including Microsoft Office Suite.
• Strong verbal communication skills and a detail-oriented, service-focused approach when speaking with customers and vendors.
• Solid basic office skills, including data entry, recordkeeping, and general administrative support.
• Ability to stay organized, multitask effectively, and work accurately in a high-volume environment.
• Bachelor’s degree and 3 years of experience are preferred.

Compensation

$21.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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