Assistant Manager-ACH/Treasury

We are looking for an experienced banking operations leader to oversee payment processing activities and guide a high-performing operations team in Memphis, Tennessee. This position is responsible for maintaining accurate and timely transaction execution, strengthening controls, and supporting regulatory adherence across daily operations. The role also works closely with internal partners to improve service delivery, resolve complex issues, and enhance operational effectiveness.

Responsibilities:
• Lead day-to-day oversight of transaction processing activities, including origination, receipt, settlement, returns, reversals, notifications of change, and exception handling.
• Ensure operational work is completed accurately and within required timeframes while meeting applicable banking rules, regulations, and internal standards.
• Direct balancing, reconciliation, and file transmission processes to maintain operational integrity and reliable workflow execution.
• Investigate escalated operational matters and coordinate effective resolution of complex client or internal inquiries.
• Supervise, coach, and develop team members while supporting performance improvement, goal attainment, and consistent service quality.
• Review higher-risk items such as exceptions, returns, and unauthorized transactions within established approval authority.
• Monitor transaction activity for fraud exposure, operational risk, and compliance concerns, and escalate issues when appropriate.
• Collaborate with Treasury Management, Deposit Operations, Compliance, Fraud, and Commercial Banking teams to support onboarding, service readiness, and client support needs.
• Prepare and evaluate operational reporting, volume patterns, return activity, and key metrics to identify trends and recommend improvements.
• Support audits, risk reviews, control testing, system updates, business continuity efforts, and operational planning initiatives.

Qualifications:

• At least 5 years of experience in banking operations, treasury operations, deposit operations, or a closely related area.
• Prior leadership experience with direct responsibility for supervising, coaching, or guiding operational staff; 3 or more years is preferred.
• Working knowledge of commercial payment origination, transaction risk controls, and exception management practices.
• Strong understanding of applicable payment network rules, Regulation E, UCC Article 4A, and related banking compliance standards.
• Ability to analyze operational issues, resolve complex exceptions, and make sound risk-based decisions.
• Experience using reporting and performance data to monitor productivity, service levels, and operational trends.
• Bachelor’s degree in Business, Finance, Accounting, Banking, or a related field is preferred.

Compensation

$90,000.00-$110,000.00 Yearly

About Us

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