Customer Service Representative

We are looking for a compassionate Customer Service Representative to support individuals seeking rental assistance in Shakopee, Minnesota. This Long-term Contract position is ideal for someone who can communicate clearly, remain calm under pressure, and provide thoughtful service to people navigating difficult circumstances. The person in this role will guide applicants through eligibility screening, complete required documentation accurately, and coordinate internally to help move approved assistance requests forward.

Responsibilities:
• Respond to a high volume of inbound calls from individuals requesting rental assistance and provide clear, supportive guidance throughout each interaction.
• Assess applicant eligibility by using established screening criteria and asking the appropriate follow-up questions.
• Complete and review required forms with applicants to ensure information is accurate, complete, and ready for processing.
• Advocate internally on behalf of applicants who meet program requirements to help secure available funding and support timely decisions.
• Submit completed documentation for internal payment processing in accordance with program procedures.
• Enter applicant information into computer systems with a high level of accuracy and attention to detail.
• Maintain organized records and track case progress to support efficient follow-up and service delivery.
• Handle sensitive conversations with empathy, patience, and professionalism when assisting people in stressful situations.

Qualifications:

• Prior experience in customer service, call center support, or another high-volume phone-based role.
• Strong verbal communication skills with the ability to explain information clearly and professionally.
• Demonstrated empathy and patience when assisting individuals facing challenging personal circumstances.
• Solid computer proficiency, including data entry and navigating multiple systems accurately.
• Good organizational skills and the ability to manage documentation and follow-up tasks effectively.
• Ability to follow established screening tools, procedures, and detailed instructions consistently.
• Comfortable managing inbound and outbound calls while maintaining service quality and attention to detail.

Compensation

$21.85-$25.30 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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