Bilingual Wholesale Customer Experience Specialist

Bilingual Wholesale Customer Experience Specialist

We are seeking a warm, energetic, and customer-focused professional to join a fast-paced and collaborative wholesale team. This is an exciting opportunity for someone who enjoys building meaningful client relationships, providing personalized service, and being involved in every stage of the customer experience—from initial order placement through delivery and follow-up.

Unlike a traditional call center position, this role offers a dynamic mix of email and phone communication, cross-functional teamwork, and face-to-face interaction with business clients at trade shows and in-person meetings. The ideal candidate is engaging, approachable, highly dependable, and excited to represent the company while delivering an exceptional level of service.

Key Responsibilities

• Manage the full customer service cycle, including order entry, order tracking, delivery follow-up, and issue resolution.
• Build and maintain positive relationships with wholesale clients by providing responsive, professional, and personalized support.
• Assist customers by phone, email, and in person with product information, order updates, account questions, and general inquiries.
• Represent the company at trade shows several times per year, with approximately four to six domestic trips annually.
• Partner closely with sales, logistics, and operations teams to ensure orders are processed accurately and customers receive a seamless experience.
• Maintain organized and accurate customer records, order documentation, and spreadsheets using Microsoft Excel.
• Proactively identify customer needs, communicate updates, and resolve concerns in a timely and thoughtful manner.
• Contribute to a positive, team-oriented workplace through professionalism, enthusiasm, and a willingness to help.
• Maintain consistent attendance, punctuality, and reliability in this fully in-person role.

Qualifications:

Qualifications

• Bilingual in English and Spanish is required.
• Previous customer service experience within a wholesale or retail environment is strongly preferred.
• Trade show, showroom, account support, or business-to-business customer service experience is a plus.
• Warm, bubbly, and engaging personality with a genuine passion for helping customers and building relationships.
• Strong written and verbal communication skills in both English and Spanish.
• Comfortable interacting with clients in person, by phone, and through email.
• Basic proficiency in Microsoft Excel and the ability to maintain accurate records and spreadsheets.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Dependable, punctual, and team-oriented, with a positive, can-do attitude.
• Willing and able to travel approximately four to six times per year for trade shows.

This position is ideal for someone who wants to move beyond transactional customer service and become a trusted partner to wholesale clients while gaining exposure to sales, logistics, operations, and trade show events.

Compensation

About Us

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­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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