Sr. Customer Service Specialist

We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract role with the potential to become permanent. This highly visible role supports customer satisfaction by overseeing order activity, coordinating fulfillment, and serving as a trusted point of contact for both domestic and international accounts. The position works closely with sales, operations, warehouse, technical, and manufacturing partners to keep commitments on track and deliver a consistent customer experience.

Responsibilities:
• Oversee the full order lifecycle, from initial entry through shipment completion, with careful attention to accuracy, timing, and customer requirements.
• Partner with internal teams to confirm inventory, delivery schedules, shipping details, export paperwork, and status updates so customer expectations are met.
• Build strong account relationships by supporting pricing discussions, proposal preparation, contract coordination, and other commercial activities tied to business growth.
• Track open orders, customer projections, and demand patterns to help improve planning visibility and day-to-day execution.
• Maintain customer records, shared service inboxes, internal account information, and reporting that supports service performance and operational follow-through.
• Identify workflow gaps and recommend practical improvements that strengthen efficiency, accountability, and the overall customer experience.
• Provide flexible support across customer service and commercial operations to ensure continuity during team coverage needs and shifting business demands.
• Communicate proactively with customers and internal stakeholders to resolve issues, clarify priorities, and keep orders moving without unnecessary delays.

Qualifications:

• Bachelor’s degree required.
• Previous experience in customer service, order administration, account coordination, inside sales, or a related customer-facing function.
• Background in manufacturing, distribution, or another industrial business environment is strongly preferred.
• Demonstrated ability to work effectively with cross-functional teams such as sales, operations, logistics, warehouse, and technical support.
• Strong organizational, prioritization, and problem-solving skills in a fast-paced setting with multiple competing demands.
• Excellent written and verbal communication skills with a detail-oriented and service-oriented approach.
• Experience with order entry processes and EDI transactions is preferred.
• Proven commitment to delivering high-quality customer support with a sense of urgency and ownership.

Compensation

$2.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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