Collections Specialist

We are looking for a Collections Specialist to support a Financial Services team in Texas. This long-term contract opportunity is ideal for someone who is confident managing a heavy volume of customer calls while delivering detail-oriented account support and payment collection services. The position focuses on reducing delinquent balances, maintaining accurate account records, and assisting with administrative tasks in a fast-paced call center environment.

Responsibilities:
• Contact customers by phone to discuss overdue accounts, arrange payments, and work toward resolving outstanding balances.
• Record and apply payments, charges, and related account activity accurately while following established procedures.
• Maintain account documentation and reports with careful attention to lending requirements and applicable state and federal regulations.
• Enter loan application details and supporting information into internal systems with a high level of accuracy.
• Manage frequent inbound and outbound calls while providing clear, respectful, and solutions-focused customer service.
• Support daily office operations through filing, document organization, and other clerical duties assigned by leadership.

Qualifications:

• At least 2 years of experience in collections, including work with past-due consumer or commercial accounts.
• High school diploma or equivalent required.
• Previous experience in customer-facing roles such as retail, sales, cash management, or call center environments.
• Ability to handle high call volume while staying organized, detail-oriented, and calm under pressure.
• Proficiency with computers, data entry, and tools such as CRM systems and Microsoft Excel.
• Experience handling payments and cash transactions, with strong attention to accuracy and compliance.
• All candidates are required to undergo a criminal records screening.
• Spanish language skills are a plus, but bilingual ability is not required.

Compensation

$21.00-$23.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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