Patient Service Representative

We are looking for a Patient Service Representative to support patients and care teams through responsive, accurate service in a fast-paced healthcare environment. This is a contract position based in the Greater Philadelphia Region with remote work available after the initial on-site orientation and equipment pickup. The ideal Patient Service Representative candidate brings prior experience in appointment coordination, comfort working within a medical setting, and confidence using Epic to manage patient-related tasks.

Here’s how you’ll contribute each day: 

• Coordinate patient appointments and adjust schedules as needed while maintaining accuracy and efficiency.

• Respond to incoming patient inquiries with professionalism, providing clear information and timely follow-up.

• Use Epic and related systems to update records, review appointment details, and document interactions.

• Verify key patient information and help ensure administrative data is complete and current.

• Support clinical offices or hospital-based teams by handling service requests in alignment with healthcare workflows.

• Manage assigned shifts with flexibility, including weekday schedules and occasional weekend coverage.

• Attend initial on-site orientation and complete equipment pickup before transitioning to remote work.

• Escalate complex patient concerns or scheduling issues to the appropriate team members when needed.

Qualifications:

Other requirements for the Patient Service Representative position include and are not limited to:

• At least 1+ years of experience in a patient service, customer service, or healthcare support role.

• Previous scheduling experience in a medical office, hospital, or similar healthcare setting.

• Hands-on experience working with Epic software.

• Strong communication skills with the ability to assist patients clearly and professionally.

• Ability to work flexible shifts Monday through Friday, with 1 weekend rotation approximately every 4 weeks.

• Comfortable working remotely after completing required on-site onboarding steps.

• High attention to detail and the ability to manage multiple tasks accurately in a fast-paced environment.

Interested candidates should reach out to Tori Gill at 215.568.4580 and reference JO# 03720-0013478649

Compensation

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