Customer Service Representative

We are looking for a Customer Service Representative to join a growing team. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-paced call center setting. In this permanent, entry-level role, you will support clients by handling service inquiries, documenting interactions accurately, and contributing to a positive customer experience. The position offers the chance to build foundational customer service skills while working with a company that supports businesses nationwide through digital tax compliance solutions.

Responsibilities:
• Respond to incoming customer calls and provide timely, attentive assistance with service-related questions and concerns.
• Record client interactions thoroughly by creating and updating cases within the case management system.
• Track daily activity to support productivity goals and help identify performance trends and improvement opportunities.
• Make outbound calls when additional follow-up is needed to resolve more involved customer issues.
• Assist with team-driven initiatives such as testing activities and customer support projects as assigned by leadership.
• Adjust quickly to updated procedures, service guidelines, and policy changes in a dynamic work environment.
• Maintain accurate communication and deliver a high level of care during each customer interaction.
• Support a collaborative onsite call center environment while meeting attendance and scheduling expectations, including occasional overtime during peak periods.

Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience in a fast-paced setting is preferred; entry-level candidates with strong communication skills are encouraged to apply.
• Ability to manage inbound calls efficiently while maintaining professionalism and empathy.
• Strong written and verbal communication skills with close attention to detail.
• Comfortable using computers, internet-based tools, and Microsoft Excel.
• Able to prioritize tasks, handle multiple responsibilities, and stay composed in high-pressure situations.
• Capable of working independently while also contributing to team objectives.
• Reliable attendance, punctuality, and the ability to protect confidential information are essential.

Compensation

$15.20-$17.60 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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