Collections Specialist

We are looking for a Collections Specialist to join a Financial Services organization in Hermitage, Pennsylvania in a Contract to permanent capacity. This position is ideal for someone who combines strong communication skills with a customer-focused approach and can handle overdue account conversations with tact and care. The role centers on helping customers address outstanding balances, coordinating practical payment solutions, and maintaining accurate account records in a fast-paced onsite environment.

Responsibilities:
• Oversee follow-up efforts for delinquent accounts and work to secure timely resolution of outstanding balances.
• Speak with customers to discuss account status, answer questions, and guide payment conversations in a respectful and thorough manner.
• Arrange installment plans and monitor ongoing payment commitments to support successful account recovery.
• Record customer interactions, balance updates, and payment activity with a high degree of accuracy.
• Use Excel to organize account information, track collection activity, and maintain clear reporting details.
• Investigate account concerns and collaborate on solutions that help resolve billing or payment-related issues.
• Deliver a positive service experience during sensitive financial discussions while balancing company collection goals.
• Maintain careful attention to detail across daily collection tasks, documentation, and follow-up actions.

Qualifications:

• Prior experience in consumer, commercial, or general collections is preferred.
• Working knowledge of collection practices, credit and billing follow-up, and account resolution methods.
• Proficiency in Microsoft Excel for tracking, updating, and organizing account data.
• Typing speed of at least 55 words per minute.
• Strong attention to detail and the ability to manage information accurately.
• Excellent verbal and written communication skills with a customer-service mindset.
• Patience, professionalism, and sound judgment when handling past-due payment discussions.

Compensation

$20.90-$24.20 Hourly

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