Customer Service Representative

We are looking for a Customer Service Representative to support customer accounts and order activity for a manufacturing environment in Medina, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer communication, sales coordination, and detailed order processing in a fast-paced, in-person setting. The person in this role will serve as a key link between customers, sales partners, and internal teams to keep projects moving smoothly and ensure accurate, timely service.

Responsibilities:
• Coordinate quote requests with internal pricing resources and share needed details with intake and quoting teams to keep requests moving efficiently.
• Partner with sales representatives and customers across multiple product lines, including participation in project kickoff discussions to align expectations and next steps.
• Oversee customer account administration, maintaining accurate records and supporting ongoing account-related requests.
• Process orders with a high degree of accuracy and timeliness, including ticket selection, order documentation updates, and portal submissions required by customers.
• Collect deposits or payments when required and assist with post-order activities to ensure complete and organized account support.
• Monitor open orders, review stock availability, and update shipping timelines in the system when changes are needed.
• Communicate revised lead times, shipment dates, and direct-ship notifications to customers and sales contacts to maintain clear expectations.
• Maintain shared customer service files and support program-specific inquiries for national accounts, hospitality, international, private label, and other specialized customer groups.

Qualifications:

• At least 1 year of experience in customer service, order entry, or a related support role.
• Strong verbal and written communication skills with the ability to respond clearly to customers and internal teams.
• Proficiency with computer systems and data entry, including experience working in order management or customer support platforms.
• Excellent organizational and time management abilities with a consistent focus on accuracy and follow-through.
• Ability to work independently while managing multiple priorities in a structured and dependable manner.
• Background supporting manufacturing, sales operations, or account inquiries is preferred.
• Experience handling inbound and outbound customer communication, price quote coordination, and payment posting is an asset.
• Familiarity with tools such as Zendesk or similar customer service systems is beneficial.

Compensation

$19.00-$22.00 Hourly

About Us

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