Part-Time Medical Front Desk Specialist

We are looking for a Part-TimeMedical Front Desk Specialist to support a busy maternal care practice in Massachusetts. This Long-term Contract position is ideal for someone who is comfortable in a patient-facing role, brings strong knowledge of medical terminology, and can keep daily front office operations running smoothly. The person in this role will help create a welcoming experience for patients while coordinating scheduling, documentation, and administrative support for a team of providers.

Responsibilities:

• Welcome patients upon arrival, complete the front desk intake process, and ensure accurate check-in for each visit.

• Coordinate appointment scheduling and make updates to the calendar to support efficient patient flow throughout the day.

• Handle requests for medical documentation and assist with the release and organization of patient records in accordance with office procedures.

• Communicate clearly with patients seeking specialized maternal and high-risk pregnancy care, providing attentive and compassionate front office support.

• Maintain accurate demographic and visit information within the practice management system and assist with related administrative tasks.

• Support daily operations for a four-provider practice by helping manage a steady volume of approximately 18 to 20 patients each day.

• Use medical terminology appropriately when speaking with patients, providers, and staff to ensure clarity and accuracy in communication.

• Work within Athena software when needed to document, review, and manage front office scheduling and patient information.

Qualifications:

• Prior experience in a medical front desk, medical office, or similar healthcare administrative setting.
• Working knowledge of basic medical terminology.
• Ability to manage patient check-in, appointment coordination, and records-related requests with accuracy.
• Comfortable supporting a practice focused on referrals, maternal care, and high-risk pregnancies.
• Strong interpersonal skills with a patient-first approach and detail-oriented communication style.
• Experience using Athena software is highly preferred.
• Ability to stay organized and effective in an office seeing roughly 18 to 20 patients per day.

Compensation

$19.00-$22.00 Hourly

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