Billing Clerk

Position Overview

We are seeking a customer-focused and detail-oriented Billing Coordinator to support a busy team. This role combines administrative support, customer service, invoice processing, and landlord licensing administration. The ideal candidate is organized, empathetic, and able to remain calm when assisting tenants and landlords through challenging situations.

Key Responsibilities

• Answer and manage approximately 10-15 inbound calls per day from landlords and tenants.
• Respond to questions regarding landlord licenses, inspections, fees, and invoices.
• De-escalate sensitive or emotional situations involving housing concerns and direct callers to the appropriate housing inspector or department resources.
• Schedule and reschedule housing inspections for landlords.
• Create and distribute invoices related to rental housing inspections and licensing fees.
• Calculate inspection fees, verify charges, and ensure invoices are issued accurately and promptly.
• Process landlord license renewals and verify property information for accuracy and completeness.
• Contact landlords to obtain additional information when property records are incomplete.
• Maintain accurate electronic records and documentation.
• Provide general administrative support to the Rental Housing team.

Qualifications:

Qualifications

• Previous administrative, customer service, call center, or office support experience.
• Strong computer skills, including Microsoft Office and data entry.
• Excellent verbal communication and interpersonal skills.
• High emotional intelligence with the ability to remain professional during difficult conversations.
• Strong attention to detail and ability to work independently.
• Ability to multitask and prioritize in a fast-paced environment.
• Curious, resourceful, and solution-oriented mindset.
• Comfortable handling emotionally charged situations without becoming rattled.
• Experience in property management strongly preferred.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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