Tax and Insurance Escrow Specialist

We are looking for a detail-oriented Tax and Insurance Escrow Specialist to support mortgage servicing operations in northwest suburbs of Chicago, Illinois. In this role, you will help manage tax, insurance, flood, and escrow activities while keeping loan information accurate and up to date. The ideal candidate brings strong servicing knowledge, sound judgment, and a service-focused approach when working with borrowers, vendors, clients, and internal teams.

Responsibilities:

• Manage property tax, insurance premium, and other escrow-related disbursements with accuracy and timeliness.

• Review exception reporting for tax, insurance, flood, and escrow items, then take appropriate action to resolve outstanding issues.

• Update servicing platforms with current tax, insurance, flood, and escrow information to maintain complete and accurate loan records.

• Examine tax bills, insurance documents, renewal notices, cancellations, and related correspondence and apply necessary account updates.

• Communicate with borrowers, insurance representatives, taxing authorities, vendors, and clients to gather documentation and clear pending matters.

• Assist with annual escrow analysis, borrower notices, and ongoing account maintenance activities tied to escrow administration.

• Handle lender-placed insurance tasks in accordance with client expectations and departmental standards.

• Monitor non-escrow loans for tax and insurance compliance and follow up when coverage or payment exceptions arise.

• Prepare reports, written correspondence, and account documentation while recording interactions and supporting quality review efforts.

Qualifications:

• At least 3 years of experience in mortgage servicing, escrow operations, tax and insurance administration, banking operations, financial services, or a closely related field.
• Practical knowledge of loan administration, mortgage servicing, mortgage lending, mortgage operations, and escrow processing.
• Ability to follow established procedures, documented workflows, investor guidelines, and client-specific servicing requirements.
• Strong written and verbal communication skills with a consistent customer-focused approach.
• Solid organizational skills and attention to detail when managing multiple tasks and deadlines.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Bilingual English and Spanish skills are a plus.

Compensation

$50,000.00-$65,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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