ON-SITE Customer Service Representative

We are looking for a Customer Service Representative to support a Contract assignment based in Montgomery, Alabama. This role focuses on delivering responsive service to customers by phone, assisting with order-related inquiries, and ensuring each interaction is handled accurately and professionally. The ideal candidate is comfortable managing a high volume of inbound and outbound communication while maintaining strong attention to detail and a customer-first approach.

Responsibilities:
• Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs.
• Place outbound calls as needed to follow up on requests, confirm details, and help resolve outstanding issues.
• Enter customer orders into the system with accuracy and verify information before finalizing transactions.
• Address service-related inquiries by identifying customer needs and guiding them toward appropriate solutions.
• Document conversations, actions taken, and relevant updates to maintain clear and complete account records.
• Handle a steady call volume while meeting service expectations for professionalism, responsiveness, and accuracy.
• Collaborate with team members and internal partners to resolve customer matters efficiently and improve service outcomes.

Qualifications:

• Previous experience in a call center or customer-facing support environment.
• Ability to manage inbound and outbound calls with professionalism and confidence.
• Experience entering orders or processing customer information with a high level of accuracy.
• Strong verbal communication skills and the ability to build rapport with customers.
• Solid customer service skills with a focus on problem-solving and responsiveness.
• Comfortable working in a fast-paced setting while balancing multiple tasks.
• Basic computer proficiency and the ability to learn service and order management systems quickly.

Compensation

$18.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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