Customer Service Representative

We are looking for a Customer Service Representative to support a busy team in California. This contract opportunity with potential for a permanent position is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping records accurate and organized. The person in this role will handle phone and email inquiries, coordinate appointments, and assist with order-related tasks while delivering a positive customer experience.

Responsibilities:
• Respond to incoming customer calls with professionalism, providing timely assistance and clear information.
• Make outbound calls as needed to follow up on requests, confirm details, and support service completion.
• Manage customer communications through email, ensuring messages are handled accurately and efficiently.
• Enter and update customer, order, and service information in internal systems with a high level of accuracy.
• Process order-related activities and maintain complete documentation to support smooth daily operations.
• Schedule appointments and coordinate timing with customers and internal teams.
• Welcome and assist visitors in the showroom, offering helpful service and directing inquiries appropriately.
• Use Microsoft Excel and Microsoft Word to prepare, track, and maintain customer and operational records.

Qualifications:

• Previous experience in customer service or a call center environment.
• Strong ability to handle a high volume of inbound calls while maintaining excellent service standards.
• Comfortable making outbound calls for follow-up, scheduling, and customer support purposes.
• Accurate data entry skills with strong attention to detail.
• Proficiency with email communication and basic business software, including Microsoft Excel and Microsoft Word.
• Experience with order entry, appointment scheduling, or similar administrative support tasks.
• Strong verbal and written communication skills with a detail-oriented and customer-focused approach.

Compensation

$19.00-$20.00 Hourly

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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