Business Technology Manager - Full Time (40 Hrs/Wk)

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role:

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

Duties and responsibilities may include:

• The Business Technology Manager is a strategic leader responsible for overseeing the Bank’s enterprise applications, business systems, and technology initiatives. This role aligns technology strategy with business objectives to drive innovation, operational efficiency, scalability, security, and an exceptional customer experience.
• Develop and execute enterprise technology strategies that align with the Bank’s business objectives, ensuring technology investments drive growth, operational efficiency, and long-term organizational success.
• Lead the management, support, maintenance, development, and security of the Bank’s applications, systems, and technology infrastructure to provide reliable secure, and uninterrupted business operations.
• Maintain compliance with applicable regulatory requirements, industry standards, and internal policies to protect the Bank from operational, regulatory, and reputational risk.
• Foster a culture of innovation by identifying, evaluating, and leveraging emerging technologies that improve operational effectiveness, enhance customer experiences, and strengthen the Bank’s competitive position.
• Monitor evolving regulatory requirements, industry trends, and leading practices in technology and information security to support effective governance, risk management, and strategic decision-making.
• Support the development of standardized, scalable, and customer-centric applications that improve consistency, drive business outcomes, and elevate the user experience.
• Oversee the ongoing assessment and optimization of applications and technology platforms to maintain system performance, security, reliability, and superior customer experience.
• Develop and monitor key performance metrics for applications and technology platforms to measure effectiveness, identify improvement opportunities, and support data-driven decision making.
• Lead the development and ongoing maturation of the Bank’s data governance framework to promote data integrity, consistency, security, and regulatory compliance.
• Champion structured change management practices and standards to facilitate adoption, minimize business disruption, and drive successful technology implementations.
• Lead cross-functional technology initiatives and projects, delivering solutions that advance strategic priorities, improve operational performance, and create business value.
• Partner with auditors, examiners, and regulatory agencies during technology-related audits and examinations, fostering strong relationships and maintaining a culture of compliance.
• Build, develop, and inspire a high-performing Business Technology team by attracting top talent, fostering engagement, and providing coaching and development opportunities that strengthen organizational capabilities.
• Provide ongoing leadership, direction, and performance management for team members, promoting accountability, professionalism, business acumen, technical expertise, and adherence to regulatory requirements and Bank standards.
• Monitor emerging technology, cybersecurity, and operational risks to proactively identify potential threats and implement strategies that protect the Bank’s assets, operations, and reputation.
• Providing timely and meaningful reporting to Management and the Board of Directors on technology operations, strategic initiatives, project performance, risks, and key accomplishments to support effective oversight and decision-making.

This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CDT Monday through Friday.

This position will work on-site at our IncredibleBank branch location in Wausau, WI on 17th Avenue.

About You:

You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common.

And, we’d be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:

• Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or a related field required; Graduate School of Banking or advanced industry education preferred.
• Working knowledge of banking operations and financial services processes preferred.
• Proven ability to lead complex projects, provide strategic consulting and recommendations, and contribute to enterprise-wide initiatives that drive organizational objectives.
• Minimum of 10 years of progressive leadership and professional experience in one or more of the following areas: Bank Technology, Data Analytics, Business Intelligence, Data Governance, Banking Operations, and/or Project and Program Management.
• Demonstrated leadership ability with a collaborative management style that fosters teamwork, builds strong partnerships across business functions; breaks down organizational silos to achieve enterprise-wide results.
• Strong strategic thinking, analytical, and financial acumen, with the ability to elevate complex issues, synthesize information, make sound decisions, and drive results with urgency and accountability.
• Act as a trusted organizational leader who exemplifies the Bank’s values through critical thinking, initiative, adaptability, and the ability to lead effectively in dynamic and evolving environments.
• Excellent written, verbal, and presentation skills, with the ability to communicate complex technical concepts.
• Comprehensive understanding of applicable banking laws, regulations, and industry guidance impacting technology, information security, data management, and operational risk.
• Working knowledge of software development lifecycles (SDLC), application programming interfaces (APIs), cloud-based technologies, data management principles, and emerging technologies such as artificial intelligence (AI).
• Proficient in Microsoft Office applications and Windows-based environments, with the ability to effectively utilize technology tools to support analysis, communication, reporting, and operational efficiency.
• Strong expertise in business process analysis, workflow design, and process mapping, with the ability to identify improvement opportunities and implement solutions that enhance efficiency, scalability, and the customer experience.
• Experience with core banking platforms and related systems preferred, including a strong understanding of how core technologies support banking operations, customer service, regulatory compliance, and business growth.

About Our Benefits and Compensation:

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank

About the Company:

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621