Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.

Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

• Support and optimize Workday functional areas, including Benefits, Compensation, Absence, Payroll, and other People-related processes, through configuration, analysis, project management, and continuous improvement initiatives.
• Serve as Subject Matter Expert for Workday, supporting Benefits and other functional areas through system configuration, process optimization, vendor integrations, and special projects such as the Annual Open Enrollment cycle.
• Serve as a technical liaison between third party vendors, internal technical development team, and stakeholders to support ongoing integrations, system enhancements, and operational effectiveness.
• Monitor integrations output and performance by troubleshooting errors and identifying data trends that require robust solutions.
• Collaborate with HRIS team and payroll to resolve data discrepancies impacting the vendor integrations, payroll processing cycles, and ongoing operations.
• Maintain thorough documentation of processes and projects such as requirements, technical file specs, and other project artifacts.
• Assist with system configuration and conduct unit testing and defect management in support of operational and project tasks.
• Support User Acceptance Testing (UAT) and Vendor Testing by augmenting test scenarios accordingly.
• Partner closely with HRIS, business leaders, and support teams to evaluate end-user needs and recommend system improvements, and optimize business processes and user experience.
• Lead Workday continuous improvement projects, such as improving processes, workflows, integrations, and data security.
• Ensure data integrity within the HR management system; generate standard and ad-hoc reports and dashboards as needed.
• Provide support on Workday releases and updates, which includes researching functionalities, conducting testing, and educating user group on enhancements, as applicable.
• Research and minimize reported problems or pain points within HRIS system, driving resolutions and recommending corrective actions.
• Translate business objectives and user needs into clearly written requirements.
• Develop and deliver knowledge -sharing and training initiatives to enhance Workday expertise across HRIS and other support teams.
• Coordinate and participate in troubleshooting of reported issues to ensure timely resolution.
• Independently troubleshoot, analyze, identify, and correct technical problems.
• Implement testing to meet business requirements and perform functional system testing.
• Develop and maintain reports and HR metrics that support business processes, providing the organization with data to make business decisions.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

• High School Diploma or equivalent.
• 4+ years of professional experience in business systems analysis, solution design and deployment experience.
• 3+ years of experience administering, configuring, or supporting Workday or similar HRIS platform in a post-implementation environment, including experience within multiple functional areas such as Core HCM, Benefits, Absence, Payroll, Compensation, Reporting, etc.
• Ability to collaborate in virtual and remote environments.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US.

• Experience supporting Workday integrations including EIBs, Core Connectors, Studio, and third-party vendors.
• Experience developing advanced Workday reports, dashboards, and calculated fields.
• 3+ years of technical writing and training experience.
• Workday Pro Certification(s).