Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment.

PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED

Responsibilities:

• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.

• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.

• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.

• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.

• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.

• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.

• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.

• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.

Qualifications:

• High school diploma or equivalent.

• Previous experience in customer service, administrative support, or a similar office-based role.

• Proficiency with Microsoft Office applications and general computer systems.

• Ability to handle inbound calls, email correspondence, and data entry with accuracy and professionalism.

• Strong organizational skills with the ability to manage multiple tasks and changing priorities.

• Effective problem-solving skills and the ability to resolve customer issues in a timely manner.

• Experience supporting logistics, transportation, warehousing, or third-party logistics operations is preferred.

BENEFITS:

Medical, Dental, Vision

401k with Company Match

Free life insurance

PTO

Compensation

$45,000.00-$55,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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