Payment Processing Team Lead

We are looking for a Payment Processing Team Lead to support daily mortgage payment operations and help guide a high-performing cashiering team in the northwest suburbs or Chicago, Illinois. This role combines hands-on payment processing expertise with team leadership, ensuring accurate transaction handling, reliable reporting, and consistent service for borrowers, clients, and internal partners. The ideal candidate brings strong mortgage servicing knowledge, sound judgment, and the ability to coach staff while helping the department meet service standards and compliance expectations.

Responsibilities:

• Guide the day-to-day activities of the payment processing team, providing direction, answers to technical questions, and support for complex transaction issues.

• Coach team members through regular feedback, side-by-side reviews, and practical instruction to strengthen accuracy, productivity, and overall performance.

• Handle core cashiering work as needed, including payment application, reversals, account research, reconciliation support, and resolution of balancing discrepancies.

• Prepare and review daily balancing results, operational reports, and statistical summaries to help management monitor workflow and department performance.

• Partner with department leadership to coordinate staffing coverage, distribute assignments, and maintain steady processing volumes in line with service expectations.

• Help reinforce departmental procedures, operating standards, and process improvements to promote consistency, efficiency, and regulatory compliance.

• Respond promptly and professionally to borrower, client, and internal inquiries, ensuring service interactions align with company standards and applicable regulations.

• Identify recurring operational issues, workflow patterns, and service challenges, then communicate recommendations that improve productivity and the team environment.

Qualifications:

• Previous experience in mortgage servicing, cashiering, accounting, or a closely related payment operations function is required.
• Demonstrated technical knowledge of loan payment processing and the ability to perform a wide range of duties within a mortgage servicing unit.
• High school diploma or equivalent is required.
• Working knowledge of Consumer Financial Protection Bureau requirements and other applicable regulatory expectations.
• Ability to calculate and interpret figures such as interest amounts, principal balances, and late fees with a high degree of accuracy.
• Strong analytical, verbal, and written communication skills, with careful attention to detail.
• Proven ability to exercise independent judgment when addressing service issues, researching exceptions, and resolving customer concerns.
• Bilingual English and Spanish language skills are a plus.

Compensation

$55,000.00-$75,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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