Student Support Representative

We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This Contract position is based in Virginia Beach, Virginia, and plays a key role in delivering a supportive, informative experience for candidates exploring educational programs. The ideal candidate will combine strong communication skills, sound judgment, and consistent follow-through to help applicants move from initial inquiry to program start.

Responsibilities:
• Engage with prospective students by phone and through scheduled conversations to explain program options, admissions steps, and next actions in a clear and thorough manner.
• Coordinate and lead candidate interviews, evaluate alignment between student goals and available programs, and help determine readiness for enrollment.
• Manage the full inquiry-to-start process by responding to inbound interest, placing outbound follow-up calls, collecting application materials, and helping students stay on schedule for orientation.
• Maintain accurate and timely records of student interactions, application progress, and recruitment activity within the database.
• Build and sustain a pipeline of prospective students through outreach efforts, referrals, lead generation activities, and ongoing follow-up.
• Partner with admissions, financial aid, and campus teams to create a smooth handoff process and support a positive experience for each applicant.
• Prepare daily updates on outreach efforts, applicant progress, and enrollment results for review with leadership.
• Uphold admissions policies, regulatory expectations, and high standards while completing assigned tasks efficiently and ethically.
• Contribute to team success by supporting additional recruitment and student service duties as directed by leadership.

Qualifications:

• 3+ years of experience in admissions, enrollment support, recruiting, or a related student-facing role.
• Demonstrated ability to conduct interviews, schedule appointments, and guide individuals through an application or enrollment process.
• Experience handling both inbound and outbound calls in a fast-paced, service-oriented environment.
• Strong customer service and interpersonal skills with the ability to build trust and communicate effectively with prospective students.
• Proficiency in high-volume data entry and maintaining accurate records in a database or student information system.
• Ability to generate leads through outreach, referrals, and community engagement efforts.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting goals.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

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